Frequently asked Santander extension questions
Twelve short answers to the questions we hear most from Santanderbank mobile app users.
No. Every extension reads the on-device Santander app cache and never asks for your Santanderbank credentials. Your login stays inside the Santander app.
The Santander mobile app for Germany (Santanderbank), on iOS and Android, current major versions. Extensions do not modify the Santander app itself.
Yes. The shop is operated by Santander Consumer Leasing GmbH, BAK-Nr. 122019 Mönchengladbach, BaFin-ID 100051. Legal block is in the footer of every page.
Monthly, in EUR, via SEPA direct debit or card. Invoices from Santander Consumer Leasing GmbH include German VAT where applicable.
Open your account page in the shop, tap the extension, tap Cancel. Cancellation takes effect at the end of the current paid period. No phone call, no email required.
Extensions are tied to your device install. For household use, the Family Account Viewer gives up to four read-only viewers.
They read the last synced Santander app data. When the phone is offline, the widget or export shows the last-known state and updates on the next Santander app sync.
Every page in this shop is available in English and Deutsch on separate URLs. Switch with the language pill in the header.
Yes — the Export Connector produces DATEV-ready booking rows, Xero-friendly CSV or plain UTF-8 CSV, scoped by date range and account.
Terms are at /en/terms, Privacy at /en/privacy, Cookies at /en/cookies, Withdrawal (refund) at /en/refund.
The operator, Santander Consumer Leasing GmbH, is supervised by BaFin, Graurheindorfer Str. 108, 53117 Bonn. BaFin-ID 100051.
Use support@santander.it.com. First response within one business day.